Contact us today for a free of charge consultation 01235 603858
Shopping and Errands
Do you need help with shopping, picking up prescriptions, attending appointments or visiting friends and family? We can provide support outside of your home.
Frequently Asked Questions
What transport can I use with my carer to leave my home?
When you are with your carer, the most popular form of transport is to go in your carer’s car. Our carers are happy to drive you to wherever you would like to go for your visits, such as the shops or to visit friends and family. Of course, if you would prefer to take other means of transport such as the bus or if you prefer walking, that is no problem at all.
Can I have my carer come to appointments with me?
Yes. If you would prefer to have your carer attend appointments with you, they can help you with this. Your carer can take you to your appointment and either wait for you in reception or go into the room with you depending on your preference.
Can my carer know my bank details to pay for my shopping or appointments?
No. Our care practitioners must not be given cash cards or PIN numbers to obtain money from a bank on your behalf. Only financial arrangements that have been formally agreed and written in your Care Plan can be carried out for you. These may include things such as helping you to count out change or tell you what change you have received back from the cashier.
Frequently Asked Questions
Read some of our more frequently asked questions below.
What happens on weekends and bank holidays?
Our services are provided 24/7, 365 days a year so you can be reassured that you will receive care all year round from a team of well-matched carers to best suit your needs and wishes.
What happens in a medical emergency? Will my carer stay with me until help arrives?
Absolutely. Your carer will remain with you at all times to ensure you are cared for during an emergency. If you need to go to the hospital, they will come with you to support you. Your carer will liaise with your family and any other healthcare professionals to make sure everyone is informed of the situation and ensure you have reassurance.
Will I have a regular carer?
Yes. As part of our considered care planning process, we ensure to match a member of our care team that best suits your specific needs, shares similar interests and values to provide consistency and continuity for your care. We will best match other care practitioners who will provide you with care and support when your main carer has holiday to ensure they understand what is important to you and to provide the same level of care.
Contact us today for a free of charge consultation 01235 603858