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Frequently Asked Questions
Read some of our more frequently asked questions below.
What happens on weekends and bank holidays?
jackknowles2024-03-04T13:02:37+00:00Our services are provided 24/7, 365 days a year so you can be reassured that you will receive care all year round from a team of well-matched carers to best suit your needs and wishes.
What happens in a medical emergency? Will my carer stay with me until help arrives?
jackknowles2024-03-04T13:02:40+00:00Absolutely. Your carer will remain with you at all times to ensure you are cared for during an emergency. If you need to go to the hospital, they will come with you to support you. Your carer will liaise with your family and any other healthcare professionals to make sure everyone is informed of the situation and ensure you have reassurance.
Will I have a regular carer?
jackknowles2024-03-04T13:02:43+00:00Yes. As part of our considered care planning process, we ensure to match a member of our care team that best suits your specific needs, shares similar interests and values to provide consistency and continuity for your care. We will best match other care practitioners who will provide you with care and support when your main carer has holiday to ensure they understand what is important to you and to provide the same level of care.
Contact us today for a free of charge consultation 01235 603858