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What happens on weekends and bank holidays?
jackknowles2024-03-04T13:02:37+00:00Our services are provided 24/7, 365 days a year so you can be reassured that you will receive care all year round from a team of well-matched carers to best suit your needs and wishes.
What happens in a medical emergency? Will my carer stay with me until help arrives?
jackknowles2024-03-04T13:02:40+00:00Absolutely. Your carer will remain with you at all times to ensure you are cared for during an emergency. If you need to go to the hospital, they will come with you to support you. Your carer will liaise with your family and any other healthcare professionals to make sure everyone is informed of the situation and ensure you have reassurance.
Will I have a regular carer?
jackknowles2024-03-04T13:02:43+00:00Yes. As part of our considered care planning process, we ensure to match a member of our care team that best suits your specific needs, shares similar interests and values to provide consistency and continuity for your care. We will best match other care practitioners who will provide you with care and support when your main carer has holiday to ensure they understand what is important to you and to provide the same level of care.
How long does it take to receive care?
jackknowles2024-03-04T13:02:46+00:00From the first steps of arranging your care to Didcot Home Care providing you support, it will take approximately 3-5 working days. We will first arrange a visit to your home to discuss with you your individual requirements and the range of services we are able to provide for you. With this information we will write up your Care Plan which explains how we will support you to achieve your care. Once you have agreed for Didcot Home Care to provide you with care, you will be asked to sign the Care Plan, giving consent to all discussed as planned. Starting care is just that easy!
How do we choose our staff?
jackknowles2024-03-04T13:01:13+00:00We employ the right staff for you who have the right knowledge, skills and qualifications to fulfil your wishes and to enable you through your care. We ensure staff take an interest in your life, promoting the things you like and do not like in your home and care. The staff allocated to support you will be chosen in accordance with matching their skills with your needs, to ensure you receive the utmost care.